Returns & Exchanges
At HAIRHOUSE, we want you to love your hair journey; if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused beauty products. Please ensure all security seals are intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack Your Products
Securely place the unused items in their original packaging, ensuring all protective seals and documentation are included to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized postage location.
Receive Your Refund
Once our warehouse team inspects your return for quality assurance, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing